App Support

Help with the Swastik RMC mobile app for employees, drivers, site staff and authorised contractors of Swastik RMC India.

Contact us

We aim to respond to email within 2 working days.

Common questions

I don’t have a login. How do I create an account?

You can’t create one yourself — the app has no public sign-up. Accounts are issued by Swastik RMC India to its own staff and authorised contractors. Ask your supervisor or administrator to have an account created for you.

I forgot my password

Contact your administrator or use the details above. An administrator can reset your password for you. Once you are back in, change it from Change Password in the app.

I can’t log in

Check that your device has a working internet connection and that you are using the exact email address issued to you. If the credentials are correct and login still fails, your account may have been deactivated — contact us.

I’m not receiving notifications

Open your device settings, find Swastik RMC in the app list, and confirm notifications are allowed. Also check that battery-saver or “restricted background activity” is not enabled for the app, since that can block delivery. If notifications still don’t arrive, log out and log back in — this re-registers your device.

The camera or photo upload isn’t working

The app needs camera and photo permission to attach proof images. If you declined the prompt earlier, re-enable it in your device settings under the app’s permissions. Large photos on a weak site connection can take time to upload — stay on the screen until the upload confirms.

Location isn’t being captured on a ticket

Location permission must be allowed and the device’s location service switched on. The app only reads your location at the moment you create or update a ticket; it never tracks you in the background.

I can’t see a screen or menu a colleague has

The app shows only what your assigned role permits. If you need access to something else, your administrator has to change your role.

The app looks out of date or behaves oddly

Fully close the app and reopen it — updates download in the background and apply on the next launch. If the problem persists, tell us your app version, shown on the app’s home screen.

Reporting a problem

To help us fix an issue quickly, please include:

• your name and the email address you log in with;
• what you were trying to do, and what happened instead;
• a screenshot of the error, if there is one;
• your device model and the app version.

Account deletion

To request deletion of your account and personal data, use the account deletion request page. Our Privacy Policy explains what we hold and why.